If you add a □ emoji to a comment in a channel where the bot hasn't been invited, you will be prompted to fill out a form (segmented by Queues, with each Queue having their own related forms). In a Public Channel That the Bot Has Not Been Invited To If you want users to submit a ticket in a request channel and fill out a form, but not require that they react with the emoji themselves, you may look into using the for that channel in conjunction with the form requirement setting. With the form requirement setting enabled, the user who reacts with the emoji to create a ticket will receive the form prompt. If the □ is not working, please check in with your Halp Admin to see if they changed the default recipe.
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